HR chatbots can be integrated with artificial intelligence to provide 24/7 support to your employees. They can even be utilized during the recruitment process and to perform ongoing HR functions.
While automated, chatbot interactions flow in a natural and conversational manner. Your employees will know they are utilizing AI technology to communicate, but it will feel as engaging as speaking with a live member of your HR team.
This provides your employees with instant answers to their most pressing questions at home, at work, or anywhere on the go.
The majority of your incoming questions from new hires and tenured employees alike fall into similar categories.
This often includes questions regarding:
Inputting your policies, procedures, and FAQs into an AI chatbot allows you to answer employees’ questions 24 hours a day, 7 days a week. Employees appreciate the self-service means of getting their questions answered, and your HR team appreciates the decrease in incoming inquiries.
If the chatbot can’t answer the employee’s question, it will automatically transfer them to the appropriate person or resource.
This might include routing them to:
Incoming questions can also be analyzed to identify areas of opportunity in initial and ongoing training.
Chatbot instant messaging tends to have higher open rates, engagement, and retention rates than standard emails. This is because they are aligned with modern communication channels and because the chats feel more conversational than informative. There is still a need for company and department-wide HR emails, but chatbot instant messaging can minimize the need. It can even improve communication without burdening employees or the HR team.
Possible uses cases include:
AI chatbots can be used to streamline, simplify, and semi-automate essential functions during the recruitment, onboarding, and training process.
This includes, but is not limited to:
Most organizations perform a combination of one-on-ones and annual performance assessments, but the process is time-consuming and often ineffective. While direct and personalized feedback is essential, chatbots can automate continual performance feedback.
For example, automatically notifying an employee via chatbot when their performance has improved. Or alerting HR or their manager when your systems detect a change in performance signals.
When it comes to hiring and recruiting, our experts can help you automate your messaging, monitor stakeholder communications, and eliminate "jobseeker ghosting." We help to create a seamless candidate experience from source to hire!